同类突发事件情境下用户认知水平变化及影响机制

doi:10.3772/j.issn.1000-0135.2025.10.002

情报学报

2025, Vol. 44

Issue (10): 1228-1241 DOI: 10.3772/j.issn.1000-0135.2025.10.002

情报理论与方法

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同类突发事件情境下用户认知水平变化及影响机制

安璐^1,2,3, 王沁妍², 李纲^1,2

1.武汉大学信息资源研究中心，武汉 430072
2.武汉大学信息管理学院，武汉 430072
3.武汉大学数据智能研究院，武汉 430072

Changes and Influence Mechanism of User Cognitive Level during Similar Public Emergency Situations

An Lu^1,2,3, Wang Qinyan², Li Gang^1,2

1.Center for Studies of Information Resources, Wuhan University, Wuhan 430072
2.School of Information Management, Wuhan University, Wuhan 430072
3.Institute of Data Intelligence, Wuhan University, Wuhan 430072

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摘要对同类突发事件情境下的用户认知水平及其变化进行研究，有利于应急管理部门掌握公众对突发事件的认知状况及规律，设计有针对性的应急救治方案。依据社会认知理论和分布式认知理论，本文构建了用户认知水平度量方法，并探测同类事件中用户认知水平的变化，分析用户认知水平变化的影响因素以及各因素的特征重要性、特征概要和交互作用。结果显示，突发事件情境下用户认知水平参差不齐，用户可以通过参与网络舆情事件提升其对同类事件的认知水平。本文揭示的用户认知水平变化的影响机制可以作为有关部门推动用户认知水平提升的依据。

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	安璐
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关键词 ：用户认知水平, 突发事件, 社会认知, 分布式认知, 认知水平变化影响因素

收稿日期: 2024-10-26

基金资助:国家社会科学基金重大项目“不确定环境下韧性社会智能情报支持与决策研究”（23&ZD230）。

作者简介: 安璐，1979年生，教授，研究方向为网络信息分析、应急情报，E-mail：anlu97@163.com；王沁妍，2001年生，硕士研究生，研究方向为社交媒体分析；李纲，1966年生，教授，研究方向为信息资源管理；

引用本文:

安璐, 王沁妍, 李纲. 同类突发事件情境下用户认知水平变化及影响机制[J]. 情报学报, 2025, 44(10): 1228-1241.
An Lu, Wang Qinyan, Li Gang. Changes and Influence Mechanism of User Cognitive Level during Similar Public Emergency Situations. 情报学报, 2025, 44(10): 1228-1241.

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https://qbxb.istic.ac.cn/CN/10.3772/j.issn.1000-0135.2025.10.002 或 https://qbxb.istic.ac.cn/CN/Y2025/V44/I10/1228

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