智能情境、学习敏锐度与智慧服务的影响机制研究——基于97名“双一流”高校图书馆员的实证分析

doi:10.3772/j.issn.1000-0135.2018.12.005

情报学报

2018, Vol. 37

Issue (12): 1212-1223 DOI: 10.3772/j.issn.1000-0135.2018.12.005

情报理论与应用

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智能情境、学习敏锐度与智慧服务的影响机制研究——基于97名“双一流”高校图书馆员的实证分析

张庆普¹, 陈茫^{1, 2}, 侯治平³

1. 哈尔滨工业大学管理学院,哈尔滨 150006;
2. 桂林理工大学图书馆,桂林 541004;
3. 桂林理工大学商学院,桂林 541004

Effects of Intelligent Situation, Learning Acuity, and Smart Service: Empirical Analysis of 97 Librarians of “Double First-Rate” Universities

Zhang Qingpu¹, Chen Mang^{1, 2}, Hou Zhiping³

1. School of Management Harbin Institute of Technology, Harbin 150006;
2. Guilin University of Technology Library, Guilin 541004;
3. Business School of Guilin University of Technology, Guilin 541004

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摘要先进技术和智能情境的快速普及,给高校图书馆智慧服务的发展带来了新契机。然而,馆员是否具有强烈的服务创新意愿和高效的智慧服务行为,是影响其效果的关键问题。本文基于系统论思想和技术采纳模型（TAM）,从学习敏锐度（内在动机）和智能情境（外部情境）构建影响高校馆员服务创新意愿和智慧服务行为的模型,并对智能情境、学习敏锐度和智慧服务的相关关系、作用路径和影响机制进行了探究。通过97名“双一流”高校图书馆员的实证分析,对研究假设和概念模型进行了验证。结果表明,学习敏锐度和智能情境是对馆员的服务创新意愿和智慧服务行为产生显著正向影响的关键因素;同时,馆员的服务创新意愿是智能情境、学习敏锐度与智慧服务重要的中间变量。最后,基于研究结果,对高校图书馆未来智慧服务的服务创新和管理提出了相应的建议和策略。

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	张庆普
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关键词 ：智能情境, 学习敏锐度, 智慧服务, 图书馆员, 实证研究

收稿日期: 2018-02-07

基金资助:国家自然科学基金“创意发酵视角下创意团队复杂创意方案形成过程机理研究”（71573064）; 国家自然科学基金“社会化媒体环境下社会资本、社会距离对第三人效应的作用机理研究”（71562009）; 国家社会科学基金重大项目“数据科学对社会科学转型的重大影响”子课题（17ZDA030-02）; 广西哲学社会科学规划研究课题“全媒体视角下广西高校图书馆服务的构建机制与实践创新研究”（15CTQ001）

作者简介: 张庆普,男,1956年生,教授,博士生导师,研究方向为知识管理与知识创新、复杂系统理论研究;陈茫,男,1981年生,博士研究生,副研究馆员,硕士生导师,研究方向为知识管理、知识服务与创新,E-mail: 35801137@qq.com;侯治平,男,1980年生,博士,教授,硕士生导师,研究方向为社会化媒体服务。

引用本文:

张庆普, 陈茫, 侯治平. 智能情境、学习敏锐度与智慧服务的影响机制研究——基于97名“双一流”高校图书馆员的实证分析[J]. 情报学报, 2018, 37(12): 1212-1223.
Zhang Qingpu, Chen Mang, Hou Zhiping. Effects of Intelligent Situation, Learning Acuity, and Smart Service: Empirical Analysis of 97 Librarians of “Double First-Rate” Universities. 情报学报, 2018, 37(12): 1212-1223.

链接本文:

https://qbxb.istic.ac.cn/CN/10.3772/j.issn.1000-0135.2018.12.005 或 https://qbxb.istic.ac.cn/CN/Y2018/V37/I12/1212

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