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| Formation and Evolution Path of User's Digital Hoarding Behavior: A Dual-System Theory Perspective |
| Jia Mingxia1, Zhao Yuxiang2, Zhu Qinghua2, Wu Dawei1 |
1.School of Economics and Management, Nanjing University of Science and Technology, Nanjing 210094
2.School of Information Management, Nanjing University, Nanjing 210023 |
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Abstract Serious hoarding behavior involving the excessive acquisition of and inability to discard digital information of little or no value can disrupt individuals' learning, personal lives, and work, and may even have adverse effects on information resource management, digital governance, and the growth of data factor markets. We analyzed a mixed dataset comprising 3,568 valid comments on digital hoarding behavior collected from 21 interview transcripts and 3 social media platforms. Rooted theory was employed to elucidate the formation and evolution of individuals' digital hoarding behaviors in the context of the big data and social media environment. Our findings reveal that the development of digital hoarding behaviors is non-linear, primarily driven by the imbalance between individuals' “false sense of uncertainty avoidance” drive and “self-regulation and control” inhibitions during the process of digital accumulation. Additionally, our study identifies three types of uncertainty-seeking and control processes and identifies contextual factors that influence digital hoarding behavior. We also examine the often overlooked but widespread reflexive process of self-regulation and control within irrational information behavior to gain deeper insights into why digital hoarding persists despite coping measures. This study constructs a substantive theoretical model to explain the formation and evolution of digital hoarding behaviors based on the dual systems theory. The findings promote deeper insights into the digital hoarding phenomenon within the field of information science. This study not only provides new insights for the management decisions of information service platforms and digital information service organizations but also holds important implications for the information resource management and sustainable development of individuals, digital enterprises, organizations, and even digital society.
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Received: 12 June 2023
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