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| Factors and Their Relationships in Information Source Selection During Sudden Natural Disasters: Based on Cognitive Authority and Cognitive-Affective Trust Theory |
| Li Yuelin1,3, Zhang Xiangyihong1,2,3 |
1.School of Information and Communication, Nankai University, Tianjin 300350
2.Business School, Nankai University, Tianjin 300071
3.Research Center for Information Behavior, Nankai University, Tianjin 300071 |
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Abstract This study explores the factors that influence information source selection in the context of sudden natural disasters by adopting a mixed research method for exploratory sequential design, to improve information disclosure quality and strategies. Based on the theories of cognitive authority and cognitive-affective trust theory, a literature review, and the results of focus group interviews, a theoretical model was developed for the factors influencing user information source selection in the context of sudden natural disasters. The model was verified through questionnaire surveys, structural equation modeling, and fuzzy set qualitative comparative analysis, exploring the conditional combinations of influencing factors in terms of different types of information sources. The results indicate that the quality attributes of information sources and cognitive trust have a significant impact on the willingness to choose official media, whereas the relationship attributes of information sources and affective trust have a significant impact on the willingness to choose nonofficial media. The willingness to choose interpersonal information sources is affected by all the above factors. Cognitive authority judgment plays a core role in the selection of different types of information sources. Task importance and urgency negatively moderate the impact of cognitive authority judgment on the selection of online information sources. The study revealed that the dynamics of cognitive authority judgments provides a new perspective for the application of cognitive authority theory in emergency situations, with implications for improving the quality of government information disclosure.
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Received: 25 August 2025
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