学术社交网络平台管控对用户感知信息质量的影响——来自<bold>ResearchGate</bold>全球用户的实证研究

doi:10.3772/j.issn.1000-0135.2020.08.005

情报学报

2020, Vol. 39

Issue (8): 829-844 DOI: 10.3772/j.issn.1000-0135.2020.08.005

情报理论与应用

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学术社交网络平台管控对用户感知信息质量的影响——来自ResearchGate全球用户的实证研究

张宁¹, 袁勤俭², 朱庆华²

1.贵州财经大学信息学院，贵阳 550025
2.南京大学信息管理学院，南京 210023

Impact of Academic Social Network Platform Control on User Perceived Information Quality: An Empirical Study from ResearchGate Global Users

Zhang Ning¹, Yuan Qinjian², Zhu Qinghua²

1.Information School, Financial and Economics of Guizhou University, Guiyang 550025
2.Information Management School, Nanjing University, Nanjing 210023

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摘要学术社交网络的新型学术平台受到广泛关注，为了提升用户的信息质量体验，平台服务方对用户生成内容的社区形态实施了不同的管控措施。本研究基于服务质量评价理论，对全球72个国家的研究人员对学术社交网络感知信息质量的状况进行了调查，512份有效问卷通过偏最小二乘法实证检验了平台管控因素的作用大小和作用关系，同时考虑了成员社会资本的调节作用和信息质量体验的中介效应，以揭示用户对平台管控措施的感知判断过程。研究表明：①平台声誉、管控规则和技术诊断因素，均能不同程度地正向影响信息质量体验，而其中平台声誉还同时对信息质量期望产生一定的影响；②个体需要也会影响信息质量期望，但个体过往经历在本研究中未显示出对信息质量期望的直接作用；③社会资本对信息质量体验和感知信息质量之间的影响关系存在干扰性的调节效应；④信息质量体验在平台声誉、管控规则对用户感知信息质量的影响过程中具有不同程度的部分中介效应，但在技术诊断中则未见其中介效应。

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	张宁
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关键词 ：学术社交网络, 感知信息质量, 服务质量评价, 质量体验

收稿日期: 2019-05-07

基金资助:国家社会科学基金重大项目“面向大数据的数字图书馆移动视觉搜索机制及应用研究”（15ZDB126）；江苏省社会科学基金项目“学术虚拟社区知识交流的效果评价研究”（17TQB003）；贵州财经大学引进人才科研启动项目（2019YJ052）。

作者简介: 张宁，女，1981年生，博士，教授，主要研究方向为信息分析、用户行为研究，E-mail: ningzhang@mail.gufe.edu.cn。袁勤俭，男，1969年生，博士，教授，博士生导师，主要研究方向为信息分析与应用。朱庆华，男，1963年生，博士，教授，博士生导师，主要研究方向为信息资源管理、信息分析。

引用本文:

张宁, 袁勤俭, 朱庆华. 学术社交网络平台管控对用户感知信息质量的影响——来自ResearchGate全球用户的实证研究[J]. 情报学报, 2020, 39(8): 829-844.
Zhang Ning, Yuan Qinjian, Zhu Qinghua. Impact of Academic Social Network Platform Control on User Perceived Information Quality: An Empirical Study from ResearchGate Global Users. 情报学报, 2020, 39(8): 829-844.

链接本文:

https://qbxb.istic.ac.cn/CN/10.3772/j.issn.1000-0135.2020.08.005 或 https://qbxb.istic.ac.cn/CN/Y2020/V39/I8/829

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