用户健康信息搜索中交互感知、交互行为与交互质量的关系探究

doi:10.3772/j.issn.1000-0135.2024.11.008

情报学报

2024, Vol. 43

Issue (11): 1349-1365 DOI: 10.3772/j.issn.1000-0135.2024.11.008

情报用户与行为

本期目录 | 过刊浏览 | 高级检索

用户健康信息搜索中交互感知、交互行为与交互质量的关系探究

章小童^1,3, 李月琳^2,3, 辛然⁴

1.西南大学商贸学院，重庆 402460
2.南开大学商学院，天津 300071
3.南开大学信息行为科学研究中心，天津 300071
4.南开大学医学院，天津 300071

Exploring the Relationships among Interaction Perception, Behavior, and Quality during Users' Online Health Information Searches

Zhang Xiaotong^1,3, Li Yuelin^2,3, Xin Ran⁴

1.Business College of Southwest University, Chongqing 402460
2.Business School, Nankai University, Tianjin 300071
3.Research Center for Information Behavior, Nankai University, Tianjin 300071
4.School of Medicine, Nankai University, Tianjin 300071

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摘要本研究聚焦于用户网络健康信息搜索过程中的交互感知、交互行为及其交互质量，采用实验方法，基于8项模拟仿真工作任务，对招募的64名实验参与者的健康信息搜索过程进行观察和记录，并基于相关性分析和Stepwise多元线性回归分析，对交互感知与交互质量、交互行为与交互质量间的关系进行探究。研究结果表明，用户网络健康信息搜索时的信息交互感知、任务交互感知与交互质量显著相关，且交互感知在一定程度上影响了交互质量，而感知交互绩效与交互质量相关性不显著；用户网络健康信息搜索中的系统交互行为、内容交互行为与交互质量显著相关，且交互行为可成为有效表征或预测用户网络健康信息交互质量的信号指标。本研究揭示了交互感知对交互质量的影响作用，探究了交互行为对交互质量的表征或预测价值，深化了对用户健康信息搜索行为或过程的认知，为智能化健康信息检索与服务的优化设计提供了支持。

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	章小童
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关键词 ：健康信息搜索, 交互感知, 交互行为, 交互质量, 用户研究

收稿日期: 2024-01-02

基金资助:重庆市社会科学规划项目（博士项目）“基于用户交互的高质量网络健康信息获取路径及其影响因素研究”（2022BS031）；西南大学中央高校基本科研业务费专项资金项目“基于用户交互的网络健康信息搜索行为引导机制研究”（SWU2309706）。

作者简介: 章小童，男，1991年生，博士，讲师，主要研究方向为信息行为、交互信息检索、健康信息学、情报学理论与方法；李月琳，通信作者，女，1970年生，博士，教授，博士生导师，主要研究方向为信息行为、交互信息检索、健康信息学、数字图书馆与信息系统评估、信息公开质量，E-mail：yuelinli@nankai.edu.cn；辛然，男，1998年生，博士研究生，主要研究方向为心血管病学；

引用本文:

章小童, 李月琳, 辛然. 用户健康信息搜索中交互感知、交互行为与交互质量的关系探究[J]. 情报学报, 2024, 43(11): 1349-1365.
Zhang Xiaotong, Li Yuelin, Xin Ran. Exploring the Relationships among Interaction Perception, Behavior, and Quality during Users' Online Health Information Searches. 情报学报, 2024, 43(11): 1349-1365.

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https://qbxb.istic.ac.cn/CN/10.3772/j.issn.1000-0135.2024.11.008 或 https://qbxb.istic.ac.cn/CN/Y2024/V43/I11/1349

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