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| Study on the Criteria of Information Credibility in the Context of Information Explosion and Uncertainty: The Case of COVID-19 |
| Xie Juan, Li Wenwen, Shen Hongquan, Cheng Ying |
| School of Information Management, Nanjing University, Nanjing 210023 |
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Abstract The considerable increase in the amount of information along with high uncertainty in unexpected emergencies result in a challenge for the public to assess information credibility. This study takes COVID-19 as an example and explores the criteria of information credibility in the context of information explosion and uncertainty. Guided by the grounded theory approach, we developed an interview protocol and conducted theoretical sampling, including 21 participants. After sorting out the original materials, we conducted open coding, axial coding, and saturation test. Further, we found six core categories (i.e., authority, reliability, internal soundness, communication characteristics, and positivity) together with 12 corresponding categories and 35 concepts, which consist of the criteria of information credibility. Finally, we discussed several general criteria (e.g., expertise) among different contexts and interpreted some new criteria (e.g., positivity) in the current context.
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Received: 10 June 2020
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