面向效果的重大突发自然灾害信息公开质量构架研究

doi:10.3772/j.issn.1000-0135.2023.05.004

情报学报

2023, Vol. 42

Issue (5): 548-561 DOI: 10.3772/j.issn.1000-0135.2023.05.004

Intelligence Theories and Methods

Current Issue | Archive | Adv Search

Effect-oriented Quality Framework of Information Disclosure of Sudden Major Natural Disasters

Liu Bing, Long Chenxiang

Management School of Tianjin Normal University, Tianjin 300387

Abstract
Figure/Table
References
Related Citation (0)

Download: PDF (1104 KB) HTML (1 KB)
Export: BibTeX | EndNote (RIS)

Abstract The role and value of information disclosure in risk prevention, emergency rescue, disaster relief, and emergency management of sudden major natural disasters are becoming increasingly prominent, gradually attracting the attention of government managers and researchers. Its quality directly impacts its role and value and has become a subject of research. This study considers the information disclosure quality of two rainstorm disasters in Zhengzhou in 2021 as the research object. On the basis of the information disclosure effect, this study employs the case study method to explore and establish the basic framework of information disclosure quality of major sudden natural disasters comprising time, information, and organization. This study also analyzes and reveals the connotation of “significance” and “synergy” of the information disclosure quality of major sudden natural disasters embodied in the framework, which embody and reflect the “publicity” essence of information disclosure in sudden major natural disasters. It expands the theory of information disclosure of major sudden natural disasters and lays a foundation for the theoretical construction of information disclosure quality of major emergencies.

Key words： information disclosure quality information disclosure effect sudden major natural disasters 2021 Zhengzhou rainstorm

Received: 17 May 2022

	Service
	E-mail this article
	Add to my bookshelf
	Add to citation manager
	E-mail Alert
	RSS
	Articles by authors
	Liu Bing
	Long Chenxiang

Cite this article:

Liu Bing,Long Chenxiang. Effect-oriented Quality Framework of Information Disclosure of Sudden Major Natural Disasters[J]. 情报学报, 2023, 42(5): 548-561.

URL:

https://qbxb.istic.ac.cn/EN/10.3772/j.issn.1000-0135.2023.05.004 OR https://qbxb.istic.ac.cn/EN/Y2023/V42/I5/548

1 IPCC sixth assessment report[EB/OL]. [2022-02-01]. https://www.ipcc.ch/report/ar6/wg1/.
2 非常规突发事件应急管理研究项目组. 非常规突发事件应急管理研究[M]. 杭州: 浙江大学出版社, 2019: 1-10.
3 陆学艺. 当代中国社会流动[M]. 北京: 社会科学文献出版社, 2004: 377.
4 Tolbert C J, Mossberger K. The effects of e-government on trust and confidence in government[J]. Public Administration Review, 2006, 66(3): 354-369.
5 周庆安, 陈苓钰. 突发事件中新闻发布对政府信任的建构路径——基于新冠肺炎事件中北京市政府新闻发布会的观察[J]. 新闻与写作, 2020(5): 82-87.
6 何舟, 陈先红. 双重话语空间: 公共危机传播中的中国官方与非官方话语互动模式研究[J]. 国际新闻界, 2010, 32(8): 21-27.
7 Vosoughi S, Roy D, Aral S. The spread of true and false news online[J]. Science, 2018, 359(6380): 1146-1151.
8 Olbrich R, Holsing C. Modeling consumer purchasing behavior in social shopping communities with clickstream data[J]. International Journal of Electronic Commerce, 2011, 16(2): 15-40.
9 王世伟. 略论“信息疫情”十大特征[J]. 图书馆杂志, 2020, 39(3): 19-23.
10 Ruan Z Y, Tang M, Liu Z H. Epidemic spreading with information-driven vaccination[J]. Physical Review E: Statistical, Nonlinear, and Soft Matter Physics, 2012, 86: 036117.
11 曾润喜, 魏冯. 政媒共治: 灾难事件中网络造谣与辟谣的信息行为研究——基于“8·12天津爆炸事故”谣言的内容分析[J]. 电子政务, 2016(5): 25-34.
12 杨畅, 张彩. 政务微信视角政府公信力塑造困境与提升路径[J]. 湘潭大学学报(哲学社会科学版), 2020, 44(4): 67-71.
13 宋之杰, 石蕊, 王建. 权威信息发布对突发事件微博谣言传播的影响研究[J]. 情报杂志, 2016, 35(12): 41-46, 57.
14 邓杭. 突发公共卫生事件的危机传播与新闻发布[J]. 现代传播(中国传媒大学学报), 2020, 42(4): 67-72.
15 Piotrowski S J, Van Ryzin G G. Citizen attitudes toward transparency in local government[J]. The American Review of Public Administration, 2007, 37(3): 306-323.
16 段尧清, 周密, 尚婷. 我国政府信息公开态势及其调控策略研究——基于2008—2018年国务院部门政府信息公开年报分析[J]. 现代情报, 2020, 40(8): 121-128, 177.
17 叶玉露. 政务微信应对突发事件策略研究[J]. 编辑学刊, 2017(3): 107-111.
18 赵润娣, 黄雪凤. 公共需求视角下的我国突发公共卫生事件信息公开问题探析[J]. 现代情报, 2020, 40(6): 27-37.
19 王明. 论公共突发事件中信息传播的对称性与政府公信力[J]. 情报杂志, 2015, 34(12): 116-120.
20 许鑫, 邓璐芗, 赵路平, 等. 基于信息供应链模型的突发性公共危机信息共享分析[J]. 情报理论与实践, 2011, 34(10): 124-128.
21 何文盛, 李雅青. 突发公共卫生事件中信息公开共享的协同机制分析与优化[J]. 兰州大学学报(社会科学版), 2020, 48(2): 12-24.
22 刘晓花, 李建. 试论突发公共事件中的政府信息公开[J]. 中国行政管理, 2019(5): 151-152.
23 史少春. 加强信息公开与新闻宣传, 做好重大突发事件舆论引导[J]. 中国行政管理, 2020(2): 27-28.
24 王万华. 知情权与政府信息公开制度研究[M]. 北京: 中国政法大学出版社, 2013: 91.
25 胡建淼, 马良骥. 政府管理与信息公开之法理基础[J]. 法学论坛, 2005, 20(4): 13-20.
26 Ancarani A. Supplier evaluation in local public services: application of a model of value for customer[J]. Journal of Purchasing and Supply Management, 2009, 15(1): 33-42.
27 Klischewski R, Scholl H J. Information quality as a common ground for key players in e-government integration and interoperability[C]// Proceedings of the 39th Annual Hawaii International Conference on System Sciences. Piscataway: IEEE, 2006: 72.
28 Horan T A, Abhichandani T, Rayalu R. Assessing user satisfaction of e-government services: development and testing of quality-in-use satisfaction with Advanced Traveler Information Systems (ATIS)[C]// Proceedings of the 39th Annual Hawaii International Conference on System Sciences. Piscataway: IEEE, 2006: 83b.
29 莫祖英, 白清礼, 马费成. “政府公开信息质量”概念及内涵解析[J]. 情报杂志, 2015, 34(10): 151-155, 116.
30 段尧清. 政府信息公开: 价值、公平与满意度[M]. 北京: 中国社会科学出版社, 2013.
31 朱红灿. 政府信息公开公众满意度测评与管理创新研究[M]. 北京: 国家图书馆出版社, 2015.
32 Alawneh A, Al-Refai H, Batiha K. Measuring user satisfaction from e-government services: lessons from Jordan[J]. Government Information Quarterly, 2013, 30(3): 277-288.
33 盛明科, 郭群英. 公共突发事件联动应急的部门利益梗阻及治理研究[J]. 中国行政管理, 2014(3): 38-42.
34 盛明科, 郭群英. 公共突发事件联动应急中的部门利益梗阻及治理研究——基于整体性治理理论的视角[J]. 中国社会公共安全研究报告, 2013(2): 189-202.
35 吴骏. 政府信息公开的功能、价值与制度维护[D]. 上海: 上海交通大学, 2009: 9.
36 Zhong Z F. Research on the influence of remedial measures on public satisfaction after government information service failures in typhoon disasters: a case from China[J]. Ocean & Coastal Management, 2020, 190: 105164.
37 Darbishire H. Proactive transparency: the future of the right to information? review of standardsA, challenges, and opportunities[R/OL]. (2013-07-30). https://www.access-info.org/wp-content/uploads/Darbishire_Proactive_Transparency.pdf.
38 朱红灿. 基于优化粗糙集的政府信息公开公众满意度测评研究[D]. 湘潭: 湘潭大学, 2011.
39 张建彬. 政府信息公开的信息质量研究[J]. 情报理论与实践, 2012, 35(11): 29-33, 51.
40 Huang Z, Brooks L, Chen S. The assessment of credibility of e-government: users’ perspective[C]// Proceedings of the 13th International Conference on Human-Computer Interaction. Heidelberg: Springer, 2009: 26-35.
41 袁维海. 突发事件管理中的政府信息公开[J]. 中国行政管理, 2011(1): 66-69.
42 肖诗依, 文庭孝. 后疫情时代重大突发公共卫生事件信息公开质量影响因素分析——立足公众视角[J]. 图书情报工作, 2021, 65(23): 41-49.
43 Bertot J C, Jaeger P T. User-centered e-government: challenges and benefits for government Web sites[J]. Government Information Quarterly, 2006, 23(2): 163-168.
44 段尧清, 程宁静, 肖博. 基于政务微信公众号的易得性信息特征研究[J]. 情报科学, 2016, 34(7): 131-135.
45 王建华, 许晓青, 张祎. 从SARS到H7N9: 信息公开之变——中国应对H7N9禽流感疫情进展积极、效果良好，这首先得益于疫情信息的及时公开透明[N]. 新华每日电讯, 2013-04-10(4).
46 National Audit Office. Government on the Internet: progress in delivering information and services online[R/OL]. [2022-03-19]. https://www.nao.org.uk/wp-content/uploads/2007/07/0607529_Research.pdf.
47 于晶. 突发事件政府新闻发布的传播效果研究[D]. 上海: 复旦大学, 2010: 12.
48 Wei J C, Zhao D T, Liang L. Estimating the growth models of news stories on disasters[J]. Journal of the American Society for Information Science and Technology, 2009, 60(9): 1741-1755.
49 Xu J H, Du Z T, Guo J C, et al. Empirical and modeling studies of WeChat information dissemination[J]. Physica A: Statistical Mechanics and Its Applications, 2018, 512: 1113-1120.
50 Zhang C, Fan C, Yao W L, et al. Social media for intelligent public information and warning in disasters: an interdisciplinary review[J]. International Journal of Information Management, 2019, 49: 190-207.
51 Liu B, Lim J R, Shi D L, et al. Evolving best practices in crisis communication: examining U.S. higher education’s responses to the COVID-19 pandemic[J]. Journal of International Crisis and Risk Communication Research, 2021, 4(3): 451-484.
52 周磊, 黄麒, 魏玖长. 基于组态视角的突发事件应急信息传播效果研究——以 “安徽疾控” 为例[J]. 公共管理与政策评论, 2021, 10(6): 79-92.
53 Perry R W, Lindell M K. Emergency planning[M]. Hoboken: John Wiley & Sons, 2006: 303.
54 Johansen W. Rhetorical arena[M]// The International Encyclopedia of Strategic Communication. Hoboken: John Wiley & Sons, 2018.
55 宁海林, 羊晚成. 重大突发公共卫生事件传播效果的影响因素实证分析——以卫健类抖音政务号为例[J]. 现代传播(中国传媒大学学报), 2021, 43(1): 147-151.
56 Maxwell T A. The public need to know: emergencies, government organizations, and public information policies[J]. Government Information Quarterly, 2003, 20(3): 233-258.
57 中华人民共和国突发事件应对法(主席令第六十九号)[EB/OL]. (2007-08-30) [2022-03-25]. http://www.gov.cn/flfg/2007-08/30/content_732593.htm.
58 陈雅赛. 重大突发疫情谣言传播与受众接触研究[J]. 上海师范大学学报(哲学社会科学版), 2020, 49(6): 100-111.
59 Crowe A. When status quo becomes obsolete: the changing use of outdoor warning sirens[J/OL]. Journal of Homeland Security and Emergency Management, 2010, 7(1). (2010-10-18). https://doi.org/10.2202/1547-7355.1758.
60 Earle P, Guy M, Buckmaster R, et al. OMG earthquake! Can Twitter improve earthquake response?[J]. Seismological Research Letters, 2010, 81(2): 246-251.
61 Landau D A. How social media is changing crisis communication: a historical analysis[D]. Madison: Fairleigh Dickinson University, 2011.
62 League C E, Díaz W, Philips B, et al. Emergency manager decision-making and tornado warning communication[J]. Meteorological Applications, 2010, 17(2): 163-172.
63 Tekeli-Ye?il S, Dedeo?lu N, Tanner M, et al. Individual preparedness and mitigation actions for a predicted earthquake in Istanbul[J]. Disasters, 2010, 34(4): 910-930.
64 Yates D, Paquette S. Emergency knowledge management and social media technologies: a case study of the 2010 Haitian earthquake[J]. International Journal of Information Management, 2011, 31(1): 6-13.
65 Molinari D Handmer J. A behavioural model for quantifying flood warning effectiveness[J]. Journal of Flood Risk Management, 2011, 4(1): 23-32.
66 Brynielsson J, Granasen M, Lindquist S, et al. Informing crisis alerts using social media: best practices and proof of concept[J]. Journal of Contingencies & Crisis Management, 2018, 26(1): 28-40.
67 Coombs W T. Choosing the right words: the development of guidelines for the selection of the “appropriate” crisis response strategies[J]. Management Communication Quarterly, 1995, 8(4): 447-476.
68 Yang Y, Deng W, Zhang Y, et al. Promoting public engagement during the COVID-19 crisis: how effective is the Wuhan local government’s information release?[J]. International Journal of Environmental Research and Public Health, 2020, 18(1): 118.
69 Gregg C E, Houghton B F, Paton D, et al. Tsunami warnings: understanding in Hawai‘i[J]. Natural Hazards, 2007, 40(1): 71-87.
70 Mersham G. Social media and public information management: the September 2009 tsunami threat to New Zealand[J]. Media International Australia, 2010, 137: 130-143.
71 Hinyard L J, Kreuter M W. Using narrative communication as a tool for health behavior change: a conceptual, theoretical, and empirical overview[J]. Health Education & Behavior, 2007, 34(5): 777-792.
72 Murphy S T, Frank L B, Chatterjee J S, et al. Narrative versus non-narrative: the role of identification, transportation and emotion in reducing health disparities[J]. The Journal of Communication, 2013, 63(1). DOI: 10.1111/jcom.12007.
73 Sandell T, Sebar B, Harris N. Framing risk: communication messages in the Australian and Swedish print media surrounding the 2009 H1N1 pandemic[J]. Scandinavian Journal of Public Health, 2013, 41(8): 860-865.
74 Shen F Y, Sheer V C, Li R B. Impact of narratives on persuasion in health communication: a meta-analysis[J]. Journal of Advertising, 2015, 44(2): 105-113.
75 U.S. Department of Homeland Security. National incident management system[R/OL]. (2008-12-18). https://www.fema.gov/pdf/emergency/nims/NIMS_core.pdf.
76 Veil S R, Buehner T, Palenchar M J. A work-in-process literature review: incorporating social media in risk and crisis communication[J]. Journal of Contingencies and Crisis Management, 2011, 19(2): 110-122.
77 中国气象报社. 解读: 雨到底多大？还要下多久？五问河南极端强降雨[EB/OL]. (2021-07-22) [2022-02-01]. http://hi.cma.gov.cn/gzhd/zxft/202107/t20210722_3557706.html.
78 新华社. 河南郑州“7·20”特大暴雨灾害调查报告公布[EB/OL]. (2022-01-21) [2022-03-22]. http://www.gov.cn/xinwen/2022-01/21/content_5669723.htm.
79 新华社. 国务院成立河南郑州“7·20”特大暴雨灾害调查组[EB/OL]. (2021-08-02) [2021-08-22]. http://www.gov.cn/xinwen/2021-08/02/content_5629044.htm.
80 人民网-人民日报. 河南郑州“7·20”特大暴雨灾害调查报告公布[EB/OL]. (2022-01-22) [2022-02-01]. http://politics.people.com.cn/n1/2022/0122/c1001-32337146.html.
81 国务院灾害调查组. 河南郑州“7·20”特大暴雨灾害调查报告[R/OL]. (2022-01-21) [2022-01-25]. https://www.mem.gov.cn/gk/sgcc/tbzdsgdcbg/202201/P020220121639049697767.pdf.
82 新华社. 国务院调查组相关负责人就河南郑州“7·20”特大暴雨灾害调查工作答记者问[EB/OL]. (2022-01-21) [2022-02-01]. http://www.gov.cn/xinwen/2022-01/21/content_5669744.htm.
83 Yin R K. Case study research: design and methods[M]. 4th ed. Thousand Oaks: SAGE Publications, 2009.
84 文宏, 谭学兰, 黄之玞. 基于协同政府理论的灾害管理多部门协作机制研究——以甘肃岷县5·10雹洪灾害为例[J]. 理论探讨, 2013(5): 145-149.
85 贺军, 蒋新辉. “互联网+”时代突发事件中政府信息公开研究综述[J]. 电子政务, 2017(7): 99-107.
86 迈克尔·里杰斯特. 危机公关[M]. 陈向阳, 陈宁, 译.上海: 复旦大学出版社, 1995.
87 吴建华. 基于信息管理的公共危机预警研究[J]. 档案学通讯, 2009(3): 56-60.
88 郑州市人民政府办公厅. 郑州市人民政府办公厅关于印发郑州市暴雨天气“131631”预报预警工作机制(试行)的通知[EB/OL]. (2022-06-08) [2023-05-07]. https://public.zhengzhou.gov.cn/D0104X/6478906.jhtml.
89 郑州市气象局. 《郑州市暴雨天气“131631”预报预警工作机制（试行）》政策解读[EB/OL]. (2022-06-08) [2023-05-07]. https://public.zhengzhou.gov.cn/interpretdepart/6482350.jhtml.
90 董建坤, 邢以群, 张大亮. 备而有用, 用而有备: 应急管理的“平战结合”模式研究[J]. 中国应急管理科学, 2020(12): 37-47.
91 王梦遥, 覃建行, 陈亮图, 等. 暴雨袭郑州: 应对极端天气事件、预报、预警、应急、链条上哪个环节也不能掉[J]. 财新周刊, 2021(29): 16-25.
92 郑州气象. 天气速报: 预计未来一小时郑州有25~40毫米的短时强降水, 最大小时雨强40~50毫米[EB/OL]. (2021-08-22) [2021-09-30]. http://www.zzgx.gov.cn/qndt/5599272.jhtml.
93 惠济发布. 重要提醒! 暴雨天气, 做好防范![EB/OL]. (2021-08-19) [2021-09-30]. https://mp.weixin.qq.com/s/3bdVfFIcLrNo7f4zHeL Dog.
94 复盘郑州二次迎战暴雨: 我们的城市应该时刻准备着应对灾害[EB/OL]. (2021-08-23). https://mq.mbd.baidu.com/r/KMbtEc6u9a?f=cp&u=1da56bae2ed59f7f.
95 河南气象. 预警在河南[EB/OL]. (2021-07-20) [2021-09-30]. https://m.weibo.cn/2202083193/4660844254462996.
96 光明网. 公众如何防范灾害性天气? 气象专家给出三点建议[EB/OL]. (2020-07-03). http://news.china.com.cn/2020-07/03/content_76234424.htm.
97 上街区城市管理局. 暴雨预警! 上街人请注意这26个积水隐患点和3个下穿涵洞![EB/OL]. (2021-08-21) [2021-09-30]. http://www.zzsj.gov.cn/gsgg/5598614.jhtml.
98 吴新元. 公文正文三要素新说[J]. 档案学通讯, 2011(4): 42-45.

Editorial Office: JCSSTI Editorial Office, No.15 fuxing road, haidian, Beijing 100038
Tel: +86(010)68598273; Fax: +86(010)68598285; E-mail: qbxb@istic.ac.cn
Copyright © 2015 by the Journal of The China Society for Scientific and Technical Information
ISSN: 1000-0135 CN: 11-2257 / G3