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| Information Overload in an Online Health Information Seeking Context |
| Chen Qiong1, Zhao Yuxiang2, Song Shijie3, Zhu Qinghua1 |
1.School of Information Management, Nanjing University, Nanjing 210023
2.School of Economics and Management, Nanjing University of Science and Technology, Nanjing 210094
3.Business School, Hohai University, Nanjing 210094 |
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Abstract Massive online health information has dramatically changed people's lives. Despite the advantages such as empowering people's information source selection and health decisions, the abundant information has also been overwhelming for laypeople. In recent years, information overload has attracted much research attention in health-related fields. The investigation of this phenomenon will help to promote public health and maximize the utility of online health resources in individuals' health management and decision-making. This paper sketches an outline of information overload in the literature on online health information seeking and reviewed the related concepts, research contexts, theoretical foundations, and research methods. Then, based on the classic framework of information overload, this paper proposes a new framework of health information overload from the perspectives of causes, symptoms, and coping strategies. Finally, the study discusses some future research directions for health information overload research.
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Received: 22 December 2020
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