面向用户信息需求表达的信息问题空间构建研究

doi:10.3772/j.issn.1000-0135.2023.03.010

情报学报

2023, Vol. 42

Issue (3): 365-379 DOI: 10.3772/j.issn.1000-0135.2023.03.010

情报用户与行为

本期目录 | 过刊浏览 | 高级检索

面向用户信息需求表达的信息问题空间构建研究

张潇月, 刘畅

北京大学信息管理系，北京 100871

Construction of Information Problem Space to Foster Users' Information Need Expression

Zhang Xiaoyue, Liu Chang

Department of Information Management, Peking University, Beijing 100871

摘要
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摘要信息搜寻可以视为一种问题解决活动，了解用户在信息搜寻过程中信息问题空间的构建过程，从认知机制角度刻画用户复杂且模糊的信息需求，以及这些需求逐步递进的过程，有利于支持用户更好地解决信息问题，为相应的系统设计和信息服务优化提供参考。本文在系统梳理信息问题解决和信息需求表达相关理论的基础上，提出信息问题空间的概念；通过“目的-手段”形式呈现信息问题的主题分面，以表征用户信息问题空间内部结构；结合仿真搜索实验结果，阐明群体用户信息问题空间的表征方式；进一步讨论如何优化系统以辅助用户构建信息问题空间，解决各类信息问题。结果表明，信息问题空间能够表征用户信息搜索中的动态认知过程。未来研究需关注用户信息问题空间的表征方式（含可视化方式）和搜索系统对用户构建信息问题空间的交互支持功能。

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	张潇月
	刘畅

关键词 ：信息需求, 问题解决, 需求表达, 信息问题空间, 启发式搜索, 结构不良问题, 搜索即学习

收稿日期: 2022-07-04

基金资助:国家社会科学基金项目“学习型搜索中用户交互行为与学习效果关系研究”（18BTQ090）。

作者简介: 张潇月，女，1994年生，博士研究生，主要研究领域为交互式信息检索、信息服务；刘畅，女，1983年生，博士，副教授，博士生导师，主要研究领域为交互式信息检索、搜索即学习，E-mail：imliuc@pku.edu.cn；

引用本文:

张潇月, 刘畅. 面向用户信息需求表达的信息问题空间构建研究[J]. 情报学报, 2023, 42(3): 365-379.
Zhang Xiaoyue, Liu Chang. Construction of Information Problem Space to Foster Users' Information Need Expression. 情报学报, 2023, 42(3): 365-379.

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https://qbxb.istic.ac.cn/CN/10.3772/j.issn.1000-0135.2023.03.010 或 https://qbxb.istic.ac.cn/CN/Y2023/V42/I3/365

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