摘要Web 2.0时代,在线知识社区（OKC）成为生产、分享和获取知识的重要平台。如何更高效快速地完成知识序化,为人们及时提供高质量的信息和知识成为OKC平台关心的问题。本文基于互动团队认知理论（ITC）,提出了OKC知识序化效率的影响因素模型,探究团队异质性和团队互动过程对知识序化效率的影响。本文以英文版维基百科为研究平台,使用其自带的“Random featured article”功能随机抽样100个特色词条,通过API爬取词条和编辑者客观真实数据,使用偏最小二乘（PLS）路径分析对模型进行了验证。研究发现,知识异质性和经验异质性对知识序化效率无显著直接影响。知识异质性对知识协作和认知冲突存在正向影响。经验异质性对认知冲突有负向影响。知识协作和认知冲突都正向影响沟通协调,而沟通协调对知识序化效率呈U形影响。本研究扩展了OKC序化相关研究和理论,同时也为OKC平台建设和管理提供了实践启示。
裘江南, 王婧贤. 在线知识社区中团队异质性对知识序化效率的影响[J]. 情报学报, 2018, 37(4): 372-383.
Qiu Jiangnan, Wang Jingxian. The Impact of Group Heterogeneity on Knowledge Ordering Efficiency in Online Knowledge Communities. 情报学报, 2018, 37(4): 372-383.
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